Customer Experience Management

Amae Software announced that Technology Marketing Corporation’s Customer Inter@ction Solutions magazine has named the Amae CI Suite as a recipient of a 2005 Product of the Year Award.

 

“The Amae CI Suite is delivering amazing benefits in our customers’ operations and generating measurable, positive impact on their customers’ loyalty and satisfaction. The reality is, very few organizations understand how to survey customers in a manner that leads to actionable information and measurable return,” said Vance Christensen, President and CEO of Amae Software. “Companies like Wells Fargo Bank, Bell Canada, Starwood Hotels and Resorts, TiVo, and others are actively changing and improving their customer service and their customer’s perceptions.”

 

“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Amae Software has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

 

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

Founded in 2001, Amae Software developed the Amae CI Suite™, the most advanced post-call IVR survey system available anywhere for performance and customer experience management. The Amae CI Suite intelligently collects, reports, and incorporates customer-driven information and performance metrics based on the specific people, products, and processes each customer experiences. The Amae CI Suite significantly and measurably improves contact center operations, sales and marketing research, and customer satisfaction and loyalty – and with proven customer participation rates of over 85%!