TMCnet - The World's Largest Communications and Technology Community
TMC Launches New Sites ::  NGC  |  4GWE  |  Green Tech  |  Satellite  |  IT |  ITEXPO  |  Healthcare  |  Smart Grid  |  M2M  |  Smart Products  |  AstriCon News  |  SATCON News
TMCnet CHANNELS
#1 VoIP Enabler: Risk-free, Quick & Easy Deployment
Advanced Carrier Services
Advanced IP Carrier
Answering Service
Appliance Deployment
ATCA
Auto Dialer
BPA (3rd Party Remote Call Monitoring)
Broadcast Modulator
Business Phone Systems
Business Process Automation
Business VoIP
Call Center
Call Center Certification
Call Center Digital Signage
Call Center Furniture
Call Center Hiring
Call Center Management
Call Center On Demand
Call Center Outsourcing
Call Center Scheduling
Call Center Software
Call Center Solutions
Call Center Training
Call Center Workforce Management
Call Monitoring
Call Recording
Communications Enabled Business Processes
Conference Call
Conferencing
Contact Center Headsets
Contact Center Software
CRM Cloud Computing
CRM Software
CRM Solutions
DID/DDI
Digital Signage
e911
E911 Hosted Solutions
Email Archiving
Email Server
Enterprise Fax over IP
Enterprise VoIP
Ethernet Extender
Fax
Fax Over IP
FoIP
HD Conference
Hosted Contact Center
Hosted PBX
Integrated Communications
IP Fax
IP Multimedia
IP Phone Maker
IP Phone System
IP Phones
IP Transit
IVR
Lead Management Software
Master Agent
Mobile Management
Mobile Unified Communications
Mobile Video
NEBS
Network Installation
Open Source CRM
PBX PCI Adapter
Phone Systems
Portable Satellite Antenna
Predictive Dialer
Sales Software
SATCON
SIP
Speech Recognition and Text to Speech
Telecom Cost Management
Telecom Expense Management
Telecom Lifecycle Management
Telemarketing Software
Telepresence
Testing IP Services
Virtual Call Center
Virtual Office
Virtual PBX
Virtual Receptionist
Voice Broadcast
Voice Management
Voice Over IP
Voice Peering
Voicemail Replacement
VoIP Call Recording
VoIP Contact Center
VoIP Developer
VoIP Gateways
VoIP Monitoring
VoIPSwitch
Web Conferencing
Web Meeting
Wholesale VoIP
Wireless Expense Management
Wireless Management
Workforce Management
Workforce Optimization
Share

Customer Care Feature Article
> Customer Care home

December 05, 2005

New CRM Directory Maintained by Industry Analysts

By David Sims , Contributing Editor

CRM Mastery, a "provider of independent, unbiased CRM technology research and CRM software evaluation and selection assistance for small and mid-sized enterprises," is announcing the release of what they're advertising as "the most comprehensive and up-to-date directory of CRM-related technology products available anywhere on the Internet."

“Most CRM product directories on the web are self-maintained by the participating vendors," charges Jim Berkowitz, founder and CEO of CRM Mastery. With no "oversight," Berkowitz says, These CRM product directories are "incomplete, they have become bloated with numerous multiple entries from the same vendors and old outdated product entries are not updated or removed from the directory on a timely basis."

Berkowitz claims that CRM Mastery’s CRM Solution Directory content is "totally maintained by its CRM research analysts." The directory's "goals" are to "include all appropriate CRM-related products, to place each product in only the most appropriate directory categories and to update the content of our directory weekly, at a minimum."
 
Currently, the CRM Solution Directory includes over 370 CRM-related products, including 164 CRM suites which have been further segmented into the subcategories of B2B On-demand and hosted products, B2B on-premise products, B2C products, open source products, industry specific products and integrated CRM & ERP Products

CRM Mastery focuses on providing its CRM technology research and analysis to the small and mid-sized enterprise marketplace. The company sells CRM software evaluation and selection assistance, diagnostic assessment tools for CRM and CRM planning and implementation guidance. It's a privately-held corporation headquartered in Denver, founded in 2003.
 
David Sims is contributing editor for TMCnet. For more articles please visit David Sims' columnist page.
Customer Care
Share