Customer Care Solutions

OMAHA, Neb., /PRNewswire-FirstCall/  -- West Corporation , a leading provider of outsourced communication solutions, today announced it has completed the acquisition of Raindance Communications Inc. , a leader in integrated multimedia conferencing services and support. Raindance shareholders approved the acquisition on April 4. Pursuant to the merger agreement signed on February 6, 2006, West paid $2.70 per Raindance share in cash. Raindance will become part of West's Conferencing Services segment, and Raindance products and services will be integrated into the InterCall suite of products.

"We are pleased to welcome Raindance employees and clients to InterCall," said J. Scott Etzler, President of InterCall. "We look forward to the integration of the Raindance products and team and the enhancement of our product offering as a result of this combination."

To finance the Intrado (News - Alert) and Raindance acquisitions, West expanded its revolving credit facility to $800 million from $400 million. The Company will borrow approximately $600 million against its credit facility and have a total of approximately $760 million outstanding after funding acquisition costs. The current variable interest rate on the credit facility is 5.5 percent.

As a result of the closing of the Intrado and Raindance acquisitions, the Company now anticipates the following results for the year ended December 31, 2006. This guidance assumes no additional acquisitions or changes in the current operating environment.
Consolidated Financial Outlook

Original(1) Updated Guidance
Revenue $1,650 - $1,700 $1,830 - $1,880
Operating Margin 16.5% - 17.0% 16.5% - 17.0%
Net Income $150 - $160 $155 - $165
Cash Flow from Operations $270 - $290 $315 - $335
Capital Expenditures $75 - $85 $83 - $96

Financial Outlook by Segment

Revenue
Original(1) Revised(2) Intrado Raindance Updated
Guidance
Communications
Services $915 - $940 $910 - $930 $110 - $120 NA $1,020 - $1,050
Conferencing
Services $490 - $515 $515 - $540 NA $55 - $60 $570 - $600
Receivables
Management $235 - $250 $240 - $255 NA NA $240 - $255
Consolidated $1,650 - $1,700 NA NA NA $1,830 - $1,880

Operating Margin
Original(1) Intrado Raindance Updated Guidance
Communications
Services 12.0% - 13.0% 13.5% - 14.5% NA 12.0% - 13.0%
Conferencing
Services 21.5% - 22.5% NA 16.0% - 18.0% 21.5% - 22.5%
Receivables
Management 17.5% - 18.5% NA NA 18.0% - 20.0%
Consolidated 16.5% - 17.0% NA NA 16.5% - 17.0%

In millions, except margin
(1) As issued on December 14, 2005
(2) Revised outlook prior to Intrado and Raindance acquisitions