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June 7, 2004
Featured Article: Customer
Profile Management: Learning From the Customer Builds a Smarter Business
Is it any wonder that the relationship between the customer and their
service provider is becoming more complex?
More...
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Fujitsu and Atrica Announce Strategic Reseller
Agreement
Fujitsu Network Communications
Inc., a leading supplier of IT and networking solutions, and Atrica(R), a
leading provider of Optical Ethernet equipment, today announced a strategic
reseller agreement. Part of the Fujitsu Flexible Architecture for Subscriber
Service Termination (FASST(TM)) business initiative, this agreement
leverages the power of Atrica's innovative, Carrier-class Optical Ethernet
technology with the world-class service and support and huge installed base
of mission-critical networks for which Fujitsu is known. The new
relationship will strengthen the companies' abilities to provide advanced
metro Ethernet networking solutions to service providers in North America.
For service providers, the agreement will enable the creation of a more
dynamic and profitable service model under which they can cost-effectively
deliver a broad range of new and differentiable value-added voice, video,
and data services.
More...
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Dspfactory Introduces Complete Ultra-Low Power Audio
Processing Solutions For Bluetooth Applications
Dspfactory
Ltd., a leading provider of ultra-low power digital signal processing (DSP)
technology for digital hearing aids, wireless headsets and other portable
audio devices today announced that its single-chip BelaSigna(TM) 200 audio
processing system is now available with bundled signal processing algorithms
that have been optimized for use in Bluetooth(TM) telecommunication and
streaming audio applications. Demonstrations of the algorithms implemented
on BelaSigna 200 will be featured at Dspfactory's Booth #514 at WiCon World
2004 in Amsterdam, Netherlands, June 8 - 10, 2004.
More...
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KANA Executive
to Present at Forrester Finance Forum
KANA(R) (NASDAQ: KANA), a leading provider of
knowledge-powered customer service applications, today announced that Brian
Kelly, executive vice president of marketing and product strategy at KANA,
will participate in a panel discussion, "Case Studies: Turning Concepts into
Reality," at the upcoming Forrester Finance Forum. The Forrester Finance
Forum will bring together analysts and industry experts to discuss how
financial services institutions can use the latest technologies and
strategies in order to win the changing financial services consumer. -0- *T
Who: Brian Kelly, executive vice president of marketing and product strategy
at KANA will participate in a panel moderated by John Ragsdale, principal
analyst at Forrester Research. What: This panel presentation will discuss
what technologies are available to automate customer service and how
companies are using technology to gain and increase customer loyalty. When:
Friday, June 11, 2004 from 12:00 - 1:00 p.m. EST Where: The Forrester
Finance Forum, New York City, New York *T
More... _________________________________________________
New Century Mortgage Combines Concerto Software's
EnsemblePro with Centergistic Solutions' AgentView Enterprise for Maximized
Performance in its California Contact Center
New Century Mortgage, a wholly-owned subsidiary of
New Century Financial Corporation (Nasdaq: NCEN), has just completed
installation of the Concerto Software EnsemblePro(TM) unified contact center
solution and the AgentView(R) Enterprise real-time performance management
system from Centergistic Solutions.
More...
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Poindexter Systems Takes Online Advertising Optimization
To The Next Level
POE 3.0 Empowers Advertisers and Publishers To
Develop The Most Compelling and Accurate Online Campaigns with Several New
Breakthrough Features.
Poindexter Systems, Inc., a leading provider of performance optimization
technologies that enable marketers to maximize the performance and
profitability of their online advertising campaigns, today released
Progressive Optimization Engine (POE)(TM) 3.0, the latest version of its
core optimization solution. POE 3.0 includes several key enhancements that
significantly improve advertisers' and publishers' ability to achieve
unparalleled performance, efficiency and reach for their online campaigns.
More...
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