CDC Software Corporation, a hybrid enterprise software and CRM solutions provider of on-premise and cloud deployments, was named a leader in Forrester Research (News - Alert), Inc.’s July 2010 report, entitled "The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010.”

Forrester, in the report, evaluated 19 CRM suite customer service solutions. CDC Software (News - Alert), in that report, was among a total of seven vendors recognized as leaders in CRM solutions.

According to the Forrester report, CDC Software delivers a user-friendly, flexible and cost effective solution with Pivotal CRM. CDC's solution "leverages Microsoft (News - Alert) technology to offer a solution that is highly flexible and adaptable to complex use cases. Pivotal leverages industry best practices as a starting point, has the flexibility to tailor those best practices, and enables quick response to changes in the business environment."

The Forrester report states Pivotal CRM "offers native support for rich Internet application frameworks such as Ajax and Microsoft Silverlight to provide a better UI that can traditionally be accomplished through Internet applications and make them more similar to desktop applications. CDC Pivotal has very strong reliability, availability, offline support and time-to-value."

"We are thrilled to have Pivotal CRM again cited as a leader in a Forrester Wave report," said Jason Rushforth, president of Front Office solutions for CDC Software, in a press release. "Earlier, Forrester Research recognized Pivotal CRM as a leader in their June 2010 reports: 'The Forrester Wave: CRM Suites For Large Organizations, Q2 2010,' and 'The Forrester Wave: CRM Suites For Midsized Organizations, Q2 2010.' In those reports and in this latest report for customer service solutions, Pivotal CRM also was given high marks for ease of use and relatively fast deployment times. We believe these benefits along with Pivotal CRM's rich functionality and superior integration with Microsoft technology help organizations satisfy their customers' demands for high quality service and support in return for their loyalty."

CDC Pivotal CRM 6.0, a customer relationship management platform is based on Microsoft.NET (News - Alert) Framework 3.5, Windows 7, Windows Server, and Microsoft's SQL Server. Task-based navigation, embedded Microsoft Office SharePoint Server 2007 and Microsoft Office System 2007 applications, easy customization, a smart client user interface, high-user adoption and a low total cost of ownership, are all provided.

The industry-specific requirements of certain targeted markets are addressed by CDC Pivotal CRM. The users, through the tight integration with Microsoft Office Outlook 2007 within the platform, are allowed to complete much of their daily work without having to leave their CRM system.

Pivotal CRM features also provide easier customization, enhanced searching and reporting capabilities, the flexibility to conform to a company's way of doing business and ease of use, all of which helps to increase user adoption and lead to overall higher worker productivity.

In related news, CDC Software Corporation acquired Information Development Consultants, Inc., a cloud-based software-as-a-service enterprise resource planning software solution provider for the state and local government and not-for-profit markets.