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CRM Software - Kardia Solves Challenges with NetSuite's Cloud-based CRM Software

CRM Software

Kardia Solves Challenges with NetSuite's Cloud-based CRM Software
June 03, 2010
 
By David Sims, TMCnet Contributing Editor
Kardia Health Systems had a challenge: They wanted to maximize their performance management, and the healthcare startup also needed to integrate accounting with forecasting and planning functions while improving customer support by integrating support with sales and billing information.

Oh, and on top of that, reduce IT costs and increase functionality over existing fragmented systems. With fries, please.
So after looking around at their options, they replaced the Microsoft (News - Alert) Dynamics (Great Plains) with NetSuite's cloud-based CRM software. Among the reasons given by Kardia officials were that the NetSuite (News - Alert) dashboards give managers visibility into complete company operations workflow speeds financial information gathering to optimize adaptive planning.
Great. So how did it work out?
Kardia officials say they're saving more than $75,000 annually on IT over old system, with greater functionality, if that answers your question. And NetSuite's front-to-back office integration helps Kardia "reduce yearly audit fees by 30 percent," according to company officials.
The Adaptive planning capabilities and end-to-end financial visibility "helps maximize business performance by providing budgeting, planning, forecasting, and 'what-if' analyses," according to company officials."
Plus, they say, the integrated vendor records let Kardia outsource data entry while maintaining compliance with HIPAA and other medical privacy regulations.
In March Kardia Health Systems and TomTec Imaging Systems (News - Alert) announced a partnership to deliver TomTec's multi-modality cardiovascular image analysis technology as a part of Kardia Complete, Kardia's forthcoming Web-based service to simplify workflow and save time in cardiology practices.
Kardia Complete "extends structured reporting and workflow technology by providing cardiologists convenient and remote management capabilities of patient images and records, allowing them to work anytime from anywhere," company officials explain, adding that with TomTec technology, cardiologists "will be able to review diagnostic images with the same accuracy and tools available on popular cardiovascular imaging devices."
Doug Marinaro, president of Kardia Health Systems, said through our integration of TomTec technology with the Kardia Complete software service, "physicians in small and mid-sized practices will be able to access an expanding array of cardiovascular clinical image analysis and archiving applications."
 

David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Patrick Barnard

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