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Deciding on a CRM Software Implementation
March 17, 2009
 
By Stefania Viscusi, Assignment Desk Editor
When it comes time for companies to make a CRM software purchase, the most important decision they must first make is whether or not they will install or host the CRM software.
 
Because no solution is one size-fits-all, companies should make the decision based solely on their needs. While there are benefits to both options, those that can make hosted solutions appealing for smaller companies may not be the same reasons for larger organizations to go with this implementation.
 
A recent VendorSeek.com article, “Hosted vs. Installed CRM Software: Three Considerations on Each Side,” highlights the reasons organizations should decide on either implementation.
 
The article notes that while hosted CRM software apps were not always seen as important, there significance is increasing as a cost sensible choice with other added benefits.
 
Before making the choice to go hosted however, it’s important that the organization can trust their hosted CRM provider to house the software and their data. This includes knowing that stored data will always be safe. And, as business grow, integration becomes necessary so a hosted CRM software provider should offer the ability to integrate with other systems if needed

With an in-house CRM software installation, businesses must first be sure they have the time and funds to commit to installing the system and the sufficient funds to spend on the implementation. Also, they should be sure their IT team has the ability to handle the ongoing support of the system. In addition, installed applications can sometimes have limitations when it comes time to scale. This can be a downside for companies looking to grow in the future or that have seasonal fluctuations and need to the flexibility to support an increased number of users at times.

In the end, a clear decision based on the company’s specific needs should be made before choosing between in-house or hosted CRM software implementation.

For more, be sure to check out the CRM Software channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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