Stocks of RightNow Technologies, a provider of on- demand customer experience solutions that help consumer-centric organizations deliver great customer experiences, hit a new 52-week high on March 25 at $32.57, compared to its previous 52-Week high of $32.43.
RightNow is headquarted in Bozeman, Mont. The company order provides customer relationship management (CRM) software and services in the United States, Europe, and the Asia Pacific.
Its CRM software suite includes RightNow Service, RightNow Marketing, RightNow Sales, RightNow Feedback, RightNow Voice, and RightNow Analytics.
Officials with RightNow said that the company is helping rid the world of bad experiences through one consumer interaction at a time and that RightNow CX, a customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. CX is can deliver great customer experiences that help increase loyalty,sales, and efficiency.
With more than eight billion consumers served, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe.The company claimed RightNow's clients are widely recognized for success in delivering extraordinary results. The company pointed out that Nikon realized 3,200 percent ROI over three years, Overstock.com saw email volumes drop 72 percent, as well as FCR up 10 percent and AHT down 25 percent and Drugstore.com saw 25 percent of Beauty.com chat sessions convert to sales.
In recent news, it was reported by TMCnet that CRM software will see the biggest increases in spending in all of the application software markets in 2011.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Jamie Epstein