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CRM Software for Live Help
December 03, 2007
 
By Stefania Viscusi, Assignment Desk Editor
CRM software solutions are important for business operations as they provide efficiency and effectiveness while also strengthening customer relationships.
 
Among the array of possible enterprise CRM software business owners and IT directors can choose from is Live Help software.
 
With Live Help software, businesses are able to increase their sales as well as better streamline customer support.
 
To offer help with the numerous customer support options offered by Live Help software, VendorGuru.com's Joe Taylor Jr. outlines "six consistent areas that make the largest impact on a company's live chat system" in his latest article.
 
The first of these is cost. Cost should be seen in the same way as traditional customer service offerings. Taylor notes that narrowing down a price range for live support services is key.
 
Next it is important to know the installation requirements for the system as there are a number of choices including "plug in" options or more sophisticated options. Talyor notes in the article, "To support company-wide best practices, marketing experts recommend empowering live support agents with the same tools and information as traditional customer support representatives."
 
Also to be considered is the ease of use of the live support system as a system that frustrates customers is not useful. Chat systems that are browser-based and require only a click for the customer to be connected, work best.
 
Scalability also makes the list as it is important for a system to not become outdated in a few years especially if there will be growth. According to Taylor, "The most scalable live chat systems already offer per-user pricing, making it easy to manage costs as a company's needs ebb and flow over time."
 
Lastly, companies are reminded to keep their special needs in mind when choosing a live chat software. Looking for special features is important and can provide great benefit.
 
For more on CRM Software solutions to match your business needs be sure to check out VendorGuru.com, a comprehensive resource for CRM software solutions to help you make the right business decisions.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 
 

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