CRM Software

Microsoft Corp., announced yesterday in a press release, that Microsoft (News - Alert) Dynamics CRM 2011 for on-premises and partner-hosted deployments is now available for customer download.

This product will work with the latest version of Microsoft Dynamics CRM Online, which delivers Microsoft Dynamics CRM 2011 as an on-demand service from Microsoft’s data centers, and was launched into 40 markets and 41 languages in January.

Because of a single multitenant code base across cloud and on-premises deployment models, Microsoft Dynamics CRM 2011 delivers the ability to greatly increase productivity to sales, service and marketing organizations worldwide.

Microsoft Dynamics CRM 2011 is now globally available, and customers who currently have active Microsoft Software Assurance agreements, can access the new version immediately via the Microsoft Download Center, the release stated.

According to a release, Microsoft also announced that CRM 2011 can be scaled to 150,000 concurrent users in a single instance while delivering response times within seconds, continuing its current trend of trying to remain in front of all other competitors in terms of performance and scalability in the CRM industry.

“The need to build deeper and more profitable relationships on a global scale remains a CIO top priority,” said Mark Barrett, senior vice president of CRM, Avanade. “The combination of Avanade’s deep experience in solution development and Microsoft Dynamics CRM 2011 enables us to deliver comprehensive CRM capabilities to our clients through on-premises deployments as well as a software-as-a-service offering. Microsoft Dynamics CRM 2011 provides a platform for us to help companies strengthen customer and partner relationships, increase productivity, and collaborate across the organization.”

Microsoft Dynamics CRM 2011 works to offer customers and partners multiple benefits, including point-and-click configurability, enterprise scalability, and easy interoperability to existing applications and databases.

It enables the “Power of Productivity” for users in organizations of all sizes focusing on experiences that are already familiar through a next-generation native Microsoft Outlook client, browser-based and mobile access, RoleTailored design, and advanced user personalization.

The CRM 2011 will improve user adoption and give users easy access to the information they need to be successful, as well as connected experiences through flexible cloud development, Windows Azure interoperability, contextual Microsoft SharePoint capabilities and the new Microsoft Dynamics Marketplace. This will make it easy for customers and partners to configure and personalize Microsoft Dynamics CRM to meet crucial business needs.

“Microsoft Dynamics CRM 2011 brings a whole new level of productivity to sales, marketing and customer service departments,” said Terje Laugerud, CEO, CIBER (News - Alert) International. “The focus on familiar, intelligent and connected experiences appeals to our customers and provides an ideal platform for CIBER to deliver innovative CRM solutions to customers in a range of industries.”