CRM Software

IGH Solutions, a company engaged developing and delivering innovative solutions for specialty and dimensional printing, switched from Salesforce.com to Microsoft Dynamics CRM, Microsoft (News - Alert) recently announced.

Companies are better able to make informed decisions and adapt to rapid change by using software and online services that work the way people and organizations work with the help of Microsoft Dynamics CRM. Microsoft Dynamics helps employees be more productive and allows investments in existing systems last longer.

Earlier, IGH Solutions had problems with integration and data entry issues because Salesforce.com (News - Alert) could not integrate with its Hagen ERP system, claimed Microsoft. IGH Solutions could solve these issues with Microsoft Dynamics CRM and the company was also able to capitalize on its existing investment in Microsoft business productivity software, Microsoft stated.

“IGH Solutions illustrates some key reasons why our customers have switched from other CRM products,” said Brad Wilson, general manager of Microsoft Dynamics CRM Product Management Group, in a press release. “Microsoft Dynamics CRM delivers an outstanding experience for end users, as well as easy integration with external systems and services, so customers can have the control and flexibility they need to help their employees be more productive at a much lower cost.”

IGH Solutions claims that the company decided to switch to Microsoft Dynamics CRM from Salesforce.com because of ease of integration. The company stated that it was earlier struggling to share customer data, resulting in the double entry of information. IGH Solutions also recognized the support Microsoft Gold Certified Partner Inetium LLC provided during the migration, as well as the advantages of an accessible partner ecosystem.

In a related news, Microsoft opened the door on the beta release of this product for cloud-based and on-premises deployments. This key-turning marks the worldwide entry of Microsoft Dynamics CRM Online service from Microsoft's global datacenters, and it will be released to customers and hosting partners as Microsoft Dynamics CRM 2011. The beta for the new Microsoft Dynamics CRM Online service will be available in eight languages and 36 markets.