Astadia a pure-play cloud computing integrator and a salesforce.com partner announced that it has launched an ROI cloud calculator. The announcement was made at Dreamforce 2010, which is a cloud computing event.
Dreamforce is a global cloud computing event that serves to inspire customers, partners and developers to adopt cloud computing solutions. The cloud computing economy has changed the way companies operate and is now more social, real-time and mobile.
Dreamforce is making this happen as hundreds of salesforce.com partners exhibit their latest cloud offerings, besides providing training sessions, seminars and breakout sessions, said official sources.
According to Astadia sources this new ROI cloud calculator will enable customer service executives to examine the return on investment for transitioning from legacy, premise-based CRM tools.
In a release Ron Goldman, service cloud director at Astadia said, “The customer service and support industry is facing an inflection point. They need to build a customer-centric business to differentiate themselves from the competition.”
“Their systems are aging and they face the new challenges of integrating social media and communities into their infrastructure. Now is a perfect time to consider cloud computing for the contact center,” Goldman added.
Also Astadia’s calculator will provide the financial evidence that is required by contact centers to build the business case for cloud transformation. The calculator considers operating metrics, cost reduction drivers, revenue enhancement drivers and technology costs to calculate return on investment or ROI.
Astadia is a leading systems integrator and management consultancy that is focused on data-driven business process optimization of sales, marketing and customer service organizations, said company sources.
The company uses cloud technologies from strategic partners, including salesforce.com, Google and Eloqua (News - Alert). Astadia’s certified consultants have deployed more than 6,000 projects in over 30 countries around the globe. Also Astadia strives to build lasting relationships with clients, driving business transformation and application rationalization that is sure to give measurable results.
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.Edited by Juliana Kenny