CRM Cloud Computing

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CRM Cloud Computing Overview

For any company looking to improve its customer relationship management, or "CRM," needs, implementing a CRM cloud computing system is both efficient and cost effective. Delivering a sales team a blend of unique functionalities to improve agent/customer interactions, a CRM cloud computing system will never be limited by underlying technology. A CRM cloud computing platform helps a company track any data, such as orders, discounts, references, competitors and much more. Since salespeople need to route orders and service agents need to validate customer entitlements, with a CRM cloud computing platform, a company can run code in the cloud so there are no limitations on creating CRM logic.


CRM Cloud Computing Feature Articles

Salesforce.com Tightens Relationship Between Customers and Staff
Salesforce.com has added Salesforce Rypple and Salesforce Site.com to its social enterprise, reaching every employee and every customer. With Salesforce Rypple, companies can engage and align people and teams with social performance management.
Simba Technologies' JDBC Driver Licensed for SalesForce.com
SAP AG has licensed the JDBC Driver for SalesForce.com from Simba Technologies, the company has announced.
Sage Colleges Build Relationships with TargetX CRM
To avoid drowning in information about potential students, Sage Colleges use a powerful customer relationship management (CRM) system from TargetX that employs cloud data integration provided by Informatica to streamline communication with prospective students, according to a release from TargetX.
Salesforce Launches Desk.com for Small Business Support
When Salesforce.com purchased the social customer service startup Assistly last fall, its goal was to find a way to integrate Assistly's easy-to-use application into a simple social support system that could help small businesses. Assistly's product allowed companies to organize customer conversations from social media into an easy to-do list that provided support staff the information and tools needed to meet customers' needs. Enter Desk.com.
Doble Group Helps Users Maximizes Effectiveness of Salesforce CRM
Doble Group LLC has announced a new program which it says will maximize effectiveness of Salesforce CRM software.
SpotlightTMS Launches SpotlightTMS Salesforce.com AppExchange
SpotlightTMS, an enterprise SaaS provider enabling customers to improve the business impact of sports and entertainment ticket investments, announced the launch of the SpotlightTMS for Salesforce over AppExchange from salesforce.com. Salesforce CRM customers will now benefit from increased return on sports and entertainment asset investments and be able to measure the business impact of the investment for driving revenue without the need to leave the Salesforce environment.
CRM Cloud Computing: Empathica Launches Its CEM Online Resource Center
Empathica Inc., is one of the leading organizations providing Customer Experience Management (CEM) solutions to over 200 internationally respected brands. It recently made an announcement on the launch about its online Resource Center. This Resource Center functions as a central hub that focuses on CEM leadership thought, whitepapers on the industry, video based interviews as well as blogs. It also hosts customer engagement based exclusive information as well as the ideal practices for the creation of a productive CEM program.
Webinar Explores the Vital Elements of Implementing Social Media into Your Business
I had the privilege of moderating a webinar today, the subject matter of which is the hottest topic in the tech space today: social media. With David Marko, senior vice president for Clarabridge's professional services, and Chris Zinner, direction for social CRM for Accenture, the webinar explored ways in which businesses need to examine social media, how to use it, and if they use it already, how to leverage it for the biggest bang for their buck.
Attensity Shares Social Customer Thought Leadership Strategies
Attensity, a provider of text analytics solutions for Customer Experience Management (CEM), has announced a series of upcoming events and on-demand resources designed to give enterprise organizations a strategic framework for pursuing their social customer initiatives.
Marc Benioff Presents at Web 2.0 Summit
Salesforce.com's Chairman and CEO Marc Benioff reportedly spoke at the Web 2.0 Summit on Oct. 17 at the Palace Hotel in San Francisco. The Web 2.0 Summit, co-produced by Federated Media, O'Reilly Media and UBM TechWeb, brings together thought leaders shaping the industry from around the global.
CRM Cloud Computing: Identify Your Goals before Implementation
Customer relationship management (CRM) is an approach to the customer lifecycle that is focused on capturing customer behaviors, preferences, interactions and so much more. When CRM solutions are put in place, do they always solve the challenges within the organization they were meant to address? Is this list too long or to disorganized to really measure the success or value of the CRM solution? What if you could implement CRM cloud computing - would that make a difference?
Fujitsu Adopts Salesforce.com to 'Unify Cloud-Based Infrastructure'
Recently officials of information and communications technology company Fujitsu announced the choice of Salesforce.com to "unify key cloud-based infrastructure."
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