Contact Center Quality Management Featured Article

With the economy in flux and consumers demanding better and more local service from their call centers, plus with the growth of cloud technology in the contact center industry, the stars seemed to have aligned perfectly for inContact.

The leading provider of cloud contact center software and contact center optimization tools has reported record financial results for the third quarter ended September 30, 2014.

How high did they rise? The numbers speak for themselves:

• Software segment revenue totaled $26.3 million for the quarter ended September 30, an increase of 53 percent from $17.1 million in Q3 2013;
• Combined software and software-related network connectivity revenue for the quarter was $41.7 million, an increase of 43 percent from $29.2 million for the same quarter last year;
• Consolidated revenue for the quarter was $44.2 million versus $32.2 million for the same period in 2013, an increase of 37 percent;
• Approximately 86 percent of Network connectivity segment revenues were derived from contracts with customers utilizing the company’s contact center software.

Jarman went on to state that he believed inContact is the only proven cloud provider in a rapidly expanding market, “and we will leverage every advantage to lengthen our lead, as companies of all sizes across a wide variety of industries select our award-winning cloud platform.”

One reason for the huge gains? In a statement, inContact noted it is “100 percent focused on the cloud and is the only provider to combine cloud software with enterprise-class network connectivity for a complete customer interaction solution.” The numbers don’t lie.