Contact Center

Telephony@Work, the market leader in adaptive IP contact center technology, and SRG Asia Pacific, the  leading contact center outsourcer in Malaysia, today announced that SRG has  been selected as the Gold Award winner for Best Outsourced Contact Centre by  the Contact Centre Association of Singapore (CCAS).  Companies from  Singapore, Malaysia, Hong Kong and Southern China competed for the award at  the annual CCAS Conference held in Singapore in November.

 

SRG provides companies such as Maxis (Hotlink PrePaid Mobiles Services),  MEASAT Broadcast Network Systems Sdn. Bhd. (Astro Pay TV Network), AIA and  Volvo with outsourced contact center services, utilizing Telephony@Work's  multi-channel CallCenterAnywhere(TM) platform.  CallCenterAnywhere provides  outsourcers such as SRG with unique capabilities in the competitive  outsourced contact center market.  

 

"Deploying CallCenterAnywhere has provided SRG Asia Pacific with  significant competitive advantages.  It provides us with the unique ability  to deploy complex, customized campaigns for our clients, quickly with  virtually no technology provisioning costs," said Christina Ann Kanny, Senior Manager -- IT at SRG Asia Pacific.  "Sophisticated multimedia campaigns can  be deployed in hours, rather than weeks or months typically required with  traditional deployment paradigms. Winning the National Gold awards 2 years in  a row, Silver at Regional level in 2004 and now the Gold in 2005,  demonstrates the significant in-roads that SRG Asia Pacific is making in the  region and validates our selection of Telephony@Work as our key technology  vendor."

 

"We congratulate SRG on winning this prestigious award and we're proud to  support their efforts in the Asia Pacific Region," said Eli Borodow, CEO of  Telephony@Work.

 

 About Telephony@Work, Inc.

 

Telephony@Work, Inc. is the worldwide leader in multi-tenant IP contact  center technology for enterprises, outsourcers and service providers. Its  award-winning multi-channel CallCenterAnywhere solution is deployed in both  single and multi-site contact centers across the spectrum of Fortune-class  companies, government, outsourcers and mission-critical service provider  networks.  The company's adaptive CallCenterAnywhere technology enables  contact center technology to be shared across locations without sacrificing  local autonomy.  This unique adaptive architecture enables all technology-driven contact center business processes to be modified in real-time at a local or global level; empowering companies to optimize  application performance in real-time in order to maximize agent productivity  and effectively respond to changing business conditions.  Whether deployed  in-house or hosted by a leading service provider such as MCI, Siebel, TELUS  or Telstra, Telephony@Work's CallCenterAnywhere offers the capabilities,  scalability, reliability and network security that world-class companies  demand.  For more information visit www.telephonyatwork.com.