Contactual and CallTower Partner to Provide Hosted Communications
June 24, 2009
By Jessica Kostek
, TMCnet Channel Editor
), a company that deals in on-demand contact center software empowering small businesses and enterprise departments to end customer frustration in conjunction with CallTower (News
), a provider of managed enterprise-class unified communications solutions, have announced a partnership to cross-sell technology. This partnership will allow both companies to obtain a fully integrated UC solution that spans the entire enterprise.
“The partnership with CallTower complements Contactual’s vision for offering enterprise communications through a Software as a Service (SaaS (News
)),” said Mansour Salame, chief executive officer and chairman of Contactual. “We share a vision in making world class communications seamlessly accessible to anyone from a small company to the largest corporations in the world.”
The company's innovative use of hosted contact center
solutions have dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site, the company claimed. Using hosted contact center
software has traditionally been popular with small to midsized companies, but is now also being adopted by Fortune 500 companies.
“Contactual is leading the charge in getting larger companies to understand the power of hosted, multimedia customer interactions,” said John Trimmer, president and chief executive officer for CallTower. “Companies that benefit from CallTower’s on demand offering will naturally see the benefit in using Contactual’s OnDemand Contact Center for their call center and customer interaction needs.”
CallTower delivers always-on enterprise-class applications, advanced products and service to every customer - the same class of service traditionally reserved for Fortune 100 corporations.
“Integrated communications, applications, and devices, makes it easier to find people, launch calls and retrieve messages and with cloud-based communications services, streamlining and improving communications is not only possible, but affordable and manageable with CallTower,” company officials said.
Contactual has provided a patented on-demand contact center
for small businesses and enterprise departments since 2000, for businesses looking to improve customer satisfaction while lowering costs.
The company's interface, advanced control and reporting, and low maintenance requirements allow companies and internal service organizations to focus on providing service rather than managing the call center.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.