Merchant Warehouse has chosen 8x8 (News - Alert)—a specialist in cloud communications and collaboration solutions—to deliver its cloud-based business VoIP, unified communications and hosted contact center services for its two office locations in the United States and Belfast, Ireland.
8x8 will serve Merchant Warehouse, a specialist in payment technologies and merchant account services, from its east and west coast U.S. data centers. 8x8’s U.K. data center and the recently acquired Voicenet will serve the Merchant Warehouse Belfast office.
The comprehensive suite of payment technologies and merchant services designed by Merchant Warehouse will now be able meet the demands of business owners and will cover processing credit and debit cards for the first time.
“The system in place was difficult to manage due to the number of disparate vendors,” said Paul Vienneau CTO of Merchant Warehouse. “Merchant Warehouse has been using a different vendor solution for its PBX (News - Alert) telephony, audio conferencing, web collaboration, chat, fax, and contact center needs.”
The 8x8 solution will now deliver all the services seamlessly and securely in the cloud to all Merchant Warehouse employees on whatever device they are using. This will enhance the productivity of employees even when on the move.
8x8’s cloud-based software platform will also deliver a comprehensive unified communications and collaboration suite of services and will help in managing globally distributed workforces and mobile devices. This will in turn help maintain business continuity and integrate with enterprise applications and IT systems optimally.
Vik Verma, CEO of 8x8, remarked, “We are very pleased Merchant Warehouse has selected 8x8 to handle its communications requirements and look forward to providing the secure, reliable and scalable services needed to support the company’s future growth.”
8x8 recently acquired Voicenet, a privately-held provider of cloud business telephony and communications services in the United Kingdom, in an effort to move the company upmarket. Voicenet Solutions (News - Alert) provides small- to medium-sized businesses (SMBs) with hosted and cloud-based VoIP and unified communications services.
Edited by Alisen Downey