Contact Center Software Provider TelStrat Completes Two Decades of Innovation
February 20, 2013
By Shankar Pandiath
, TMCnet Contributor
Today, TelStrat is a developer of comprehensive contact center solutions & business call recording products, which include Engage Contact Center Suite and Technology. Twenty years ago the company was founded by Bob Caroll’s who had a vision started taking shape as a company that was dedicated to engineering excellence with focus on customer service. These days, TelStrat is still directed by that vision and has the same unwavering dedication towards its technology, towards its products and towards its clients.
TelStrat began as a trusted supplier of advanced OEM solutions to telecommunication majors in the industry such as Cisco and Nortel (News - Alert). Later, TelStrat became the industry leading provider of workforce optimization (WFO) solutions and facilitated advanced call recording.
In 2000, TelStrat released its first branded call recording solution, iDVR, and has since continued to evolve. The product was subsequently much improved upon to make it compatible with leading platforms. As TelStrat owned the technology, it refined functionalities such as screen capture, speech and desktop analytics, call recordings etc.
TelStrat Founder and CEO Bob Carroll, reflecting said in a statement, “I want to sincerely thank all of our 300 plus global reseller partners, and all our 2,800 plus loyal customer companies, and the hundreds of thousands of satisfied end users worldwide for our success. As we carry forward that commitment to excellence and service into our third decade, rest assured TelStrat will be at the forefront of redefining value and innovation in WFO.”
Its Engage Suite's technology is being used at more than 2500 big and small installations across the globe. It enables the companies that use its tech savvy products to capture interaction with customers at every touch point. Today TelStrat's products enable companies around the globe to delighting customers, increasing revenue, improving productivity and providing quality regardless of industry, function or size.
Edited by Amanda Ciccatelli