Radish Reveals Upgraded Contact Center Agent Communications Tool
March 22, 2012
By Chris Freeburn
, TMCnet Web Editor
Business communications solutions providers Radish Systems (News - Alert) unveiled an array of upgrades to its contact center agent communication solution ChoiceView Agent. The new version, 2.0, permits agents to send visual content, including photos, diagrams, documents, or video snippets, while talking or texting with mobile callers with the ChoiceView App. The ChoiceView platform lets mobile users view, hear, and send information on any carrier network with any offered phone.
“Radish Systems offers ChoiceView as a unique solution for contact center customers to improve mobile communications,” said Ted Baker, Presidio Vice President of Healthcare Solutions, in a company statement. “We have worked together to bring about some important new features, such as integrating to the Cisco (News - Alert) UCCX to help sales and service reps identify the caller and greet them in a more personal manner. Sending local files instantly to the mobile caller and saving the call history locally make ChoiceView a true value-add technology for our clients.”
The solution is positioned as a next-generation application for enterprises. It features automatic representative screen pops, information encryption, local history saving, local file send and more. The solution has been deployed by businesses to improve customer, patient, and technical support, add visual content to their interactive voice response systems (IVR), and enhance mobile commerce, the company said.
“We’ve been listening to our customers who want very specific solutions that best serve their mobile callers,” said Tom Colamonico, Radish Vice President of Sales, in a company statement. “Smart mobile callers expect and demand communications that are fast and easy at seamlessly combining visual and audio information. Radish offers unique solutions for our contact center customers, from small businesses to large enterprises, and continues to improve our products using feedback from our customers. Contact me for a quick ‘Now I see what you’re talking about!’ demo.”
ChoiceView Agent can be installed on Windows-based PCs in both contact center or remote office environments, permitting agents to send visual content, including website pages, photos, diagrams, maps, coupons, receipts, documents, and snippets of videos to ChoiceView-equipped mobile device users. Communications, including the information sent to callers, can be stored on PCs or in a central file.
Edited by Rich Steeves