Contact Center Services

Resolute Solutions Corporation, a technology consulting firm that delivers end-to-end business solutions, has announced the availability of a highly integrated contact center solution: Intelligent Contact Center.

This new solution integrates five Microsoft (News - Alert) technologies and includes a set of best practices and development accelerators for creating a highly integrated contact center solution.

The Intelligent Contact Center enables organizations to take direct steps to improve customer service, satisfaction, retention and management, while also reducing costs and increasing revenue streams.

Click here to watch a video in which featured Gartner vice president Michael Maoz shares new insights on the innovative technologies and processes shaping the future of customer service.

“Forward-thinking organizations are seeking ways to improve customer service, reduce the cost to serve their customers, and increase revenue from their customer touch points,” stated Resolute Chief Technology Officer Eric Blankenburg, in a statement.

“A key component in accomplishing these goals is to integrate and ease the ways that customers want to communicate.” The Resolute solution is based on a unified communication architecture.

“The combination of Microsoft’s unified communications software and Resolute’s contact center solution provides a powerful new way for people to collaborate while taking the complexity out of communications,” said Tim Stumbles, business development manager, Unified Communications (News - Alert) Group, Microsoft Corp, in a Monday statement.

“The Resolute Intelligent Contact Center complements the features in Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, Exchange Server 2007 and Microsoft Office Live Meeting powering communication across the applications, networks and devices businesses already know and use.”

To help companies solve real-world business problems, Resolute combines its deep custom development expertise and vast knowledge of Microsoft technology. The Intelligent Contact Center solution showcases this rare combination with a system that offers such benefits as: