Here on the Contact Center Recording channel, Teleformix introduces its ECHO™ platform, which provides not only digital voice recording but quality monitoring and CRM as well. If you're looking for a way to turn your contact center recording system into a competitive, customizable Web service, you've come to the right place. Here, your contact center recording system becomes part of a service oriented architecture that integrates seamlessly with Avaya and Cisco solutions.
About ECHO™
ECHO is a contact center recording solution with built-in quality monitoring and a browser-based interface CRM platform. The solution’s contact center recording features include:
- Broad spectrum of Web services to provide a truly Service-Oriented Architecture (SOA), allowing integration with any Web services-enabled platform.
- Screen capture functionality, providing synchronized audio and video playback of CSR actions for contact center recording.
- ECHO™ boasts the highest level of integration with the Avaya Definity and S8700 Series PBX of any contact center recording solution on the market today.
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