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inContact Launches Contact Center Outsourcing Channel on TMCnet

(Norwalk, CT - May 17, 2010) Technology Marketing Corporation (TMC (News - Alert)) today announced that the Contact Center Outsourcing channel, sponsored by inContact, has been launched as the newest addition to the TMCnet channel program.

The Contact Center Outsourcing channel promotes inContact's on-demand contact center solutions, which are seeing strong adoption by outsourcers, thanks to their flexibility, scalability and reliability. With inContact's cloud-based technology, outsourcers can quickly and affordably deploy full-featured, highly scalable customer service centers, contact centers and help desks that can be integrated with their client's systems. With the cloud model of software delivery, there is no need to invest in additional hardware, software or network infrastructure.

In addition, visitors can find a wealth of valuable resources focused on the contact center outsourcing industry, including breaking news, features, industry research reports, white papers, case studies and more.

To visit the Contact Center Outsourcing channel, click here.

TMCnet's channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has over 100 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Contact center and Information Technology industries.

'inContact is pleased to join forces with TMC, the leader of communications and technology media,' commented Tom Milligan (News - Alert), Vice President of Outsourcer Solutions at inContact. 'Taking advantage of TMCnet's credibility and expertise in driving traffic will reinforce our branding and distinguish inContact as a leading provider of cloud-based contact center outsourcing solutions.'

inContact's cloud-based contact center software platform is used by more than 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class contact center software platform. Outsourcers with contact centers of all sizes have turned to inContact to address their call handling needs as well as to manage and improve their agent workforces.

The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, contact center workforce management functionality, and a customer feedback and survey solution. Because the inContact software platform is delivered via a Software-as-a-Service (SaaS (News - Alert)) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

'TMCnet welcomes inContact's Contact Center Outsourcing channel into our program,' stated Dave Rodriguez (News - Alert), President of TMC. 'inContact is a well-respected company that shares our vision in the advancement of new technologies. Our channel program is a community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.'

TMCnet is the leading Web site for communications and technology professionals. TMCnet achieved a record breaking 3 million visitors and 36 million page views in March 2008 according to Webtrends.

For information on TMCnet's channels program, please contact Stephanie Thompson at (203) 852-6800, ext. 139 or e-mail: [email protected].

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMSMagazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. More than 100 editors and award-winning experts from around the globe contribute to TMCnet. Ranked in the top 3,000 sites in the world by Quantcast (News - Alert).com, TMCnet serves as many as three million unique visitors each month. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Contact center 2.0 Conference and Communications Developer Conference. TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, WiMAX.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com.  For more information about TMC, visit www.tmcnet.com.
 

TMC Contact:
Patrick Barnard
Senior Web Editor, TMCnet
Tel: 203-852-6800 ext. 216
Fax: 203-853-2845
Email: [email protected]
Website: www.tmcnet.com

inContact Contact:
Heather Hurst
Tel: 801-320-3591
Email: [email protected]
Website: www.inContact.com