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Cambium Networks Improves Information Access with Bell IT Service Desk Outsourcing Solution

By Rajani Baburajan, TMCnet Contributor

Bell Techlogix, a provider of IT managed services and solutions, has signed a three-year IT Service Desk Outsourcing agreement with Cambium Networks, a provider of wireless broadband and microwave solutions for carriers and enterprises.

Cambium Networks selected the IT managed services from Bell Techlogix to improve information access to its Point-to-Point and Point-to-Multipoint solutions. The IT Service Desk provided the company with a flexible and scalable solution that helps them focus on operational excellence.

"Our goal is to have our IT service delivery model match the quality and speed of the technology we offer our customers,” said Tim Allen, CFO at Cambium Networks, in a statement. “As a leading player in service desk and application support, Bell has the capability to not only execute, but to advise us as we grow and scale our support operations.”

The IT Service Desk Outsourcing solution is built on ITIL principles and the Bell Enterprise Architecture Management (BEAM) platform. The company leverages Bell's End User Computing services offers a cost-effective support model that will reduce call volumes, improve end-user productivity and provide a scalable platform to address Cambium's growth initiatives.

Bell's IT Service Desk Outsourcing Model will offer support for Tier 1 incidents, advanced desktop applications, and coordination of on-site desk side services. The service will be available to Cambium’s employees located across the globe, including North America and the United Kingdom.   

"Our dynamic Service Desk 3.0 offering is a perfect fit for Cambium, with our advanced ITIL-based processes and innovative BEAM service delivery platform, ensuring a best-in-class customer experience,” said Anthony D'Ambrosi, president, Bell Techlogix.  “Additionally, our expertise in supporting both custom and off-the-shelf applications is critical for technology companies that rely heavily on advanced applications to support their own customers.”

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