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IAOP Announces 2012 Outsourcing World Summit

IAOP Announces 2012 Outsourcing World Summit

July 14, 2011
By Rajani Baburajan, TMCnet Contributor

The International Association of Outsourcing Professionals (IAOP) announced the 2012 Outsourcing World Summit to be held February 20-22, 2012, at Disney’s (News - Alert) Contemporary Resort & Conference Center in Lake Buena Vista, Florida.


The 15th annual summit will focus on the future of outsourcing, especially in the present scenario when the financial and economic crisis has reshaped and transformed the outsourcing industry.

The three-day event will host more than 700 professionals from around the world who will discuss the latest innovations in the industry and learn how to implement them. The event will also discuss industry best practices and lessons learned from leading practitioners and visionaries; stay current on the latest outsourcing tools and technologies; and meet and evaluate vendors.IAOP committee announced it is accepting proposals for presentations from outsourcing buyers, practitioners, advisors and researchers from across the profession to be delivered at the event. Proposals for presentations are invited for seven educational tracks that will be explored at the event. They include customer experiences, outsourcing tools and technology, the management science of outsourcing, transition and governance, the new outsourcing horizon, emerging destinations and the future of outsourcing.Those interested can submit the proposals online by July 15, 2011 and IAOP will notify submitters by the week of August 8, 2011 if their proposal has been selected.

Recently IAOP and the RCCSP Professional Education Alliance announced that they have entered a partnership agreement to help both the organizations cater to the certification needs of domestic and global contact center outsourcing services buyers and providers.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Chris DiMarco



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