SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




Siemens Enterprise Communications Selected Master Distributor of inContact Cloud Contact Center Software Portfolio in Europe

Siemens Enterprise Communications Selected Master Distributor of inContact Cloud Contact Center Software Portfolio in Europe

June 17, 2011
By Madhubanti Rudra, TMCnet Contributor

A leading provider of cloud-based call center software solutions inContact recently signed a worldwide distribution deal with global unified communications leader Siemens Enterprise (News - Alert) Communications.


Under the agreement, Siemens Enterprise Communications will be the exclusive master distributor for the inContact cloud contact center software portfolio in Europe, the Middle East, and Africa. The soluions will be delivered under the Siemens Enterprise Communications’ (News - Alert) “OpenScape Cloud Contact Center” brand name.

Siemens Enterprise Communications is a joint venture of Siemens AG (News - Alert) and the Gores Group. The company’s UC portfolio includes voice, network infrastructure and security solutions and supporting services.

Under the terms f the agreement, Siemens also acquired the rights to resell the inContact portfolio in the U.S., Asia Pacific and Latin America.

The agreement requires Siemens Enterprise Communications to pay a minimum of $15 million of net software revenue to inContact over a 2-year timeframe, with $5 million payable in 2012 and $10 million to be paid in 2013.

According to the press release, an affiliate of Siemens Enterprise Communications has made a strategic investment in the company. This equity investment worth nearly $24 million is expected to provide inContact with financial capability required to continue to grow its cloud business.

As part of the agreement, inContact will establish the cloud infrastructure in Europe and train the Siemens Enterprise Communications team to independently sell, implement and support its global cloud contact center customers.

“We are pleased to be selected by Siemens Enterprise Communications to power its global cloud contact center offering, as it underscores inContact’s leadership in the growing cloud contact market. With more than 3,000 sales and support personnel as well as 3,000 channel partners around the world, the Siemens Enterprise Communications team is uniquely positioned to help inContact drive significant growth in the next several years. We look forward to working with Siemens Enterprise Communications over the next several months to train their front and back office personnel for their market launch later this year,” Chief Marketing Officer for inContact Mariann McDonagh observed in a statement.

In the end of May, inContact announced that it would hold its sixth annual inContact User Conference (ICUC) to be held in Salt Lake City, September 12-15, with the theme, “The Power to Put Your Customers First.”


Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves



Popular Articles





Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy