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Webinar to Help Make IVR Work

By Chris DiMarco, TMCnet Managing Editor

IVRs are a hot button issue currently and require a mix of knowhow and luck to get right. While they can offer tremendous savings to a company they can also present customer service bottlenecks if not implemented correctly. Since making phone navigation as customer friendly as possible is the end goal of any call center technology those looking to properly incorporate voice recognition stand to learn a lot from others who have done it successfully in the past.

To this effect TMC (News - Alert) will be offering a free webinar this Thursday that aims to help those looking for insight into the technology and deployment of voice recognition. Join us December 2, 2010 2:00pm ET/ 11:00am PT for TMC’s Webinar IVR: Make it Work for You and Your Customers. The webinar will focus on several trend within IVR including self-service, how to identify and serve your VIP customers and will also offer real life examples showing the concepts of IVR in action. Differentiation of your service with IVR is a good business decision, and this webinar will hopefully help new adoptees fully understand it.

The webinar will be presented by Tim Harris Director of Professional Service for InConact and Nick Newsom President of F9 Group, Inc. It will be moderated by TMC’s Patrick Barnard.

Harris joined inContact in 2002. There his primary responsibility is assisting customers in the design, development, and implementation of customer service systems. He has over 13 years experience in the contact center industry and over 10 years in software development.  Newsom co-founded F9 Group in 2004. The compan develops custom IVRS with a focus on sales based organizations. Prior to F9 Group, Nick’s experience includes a CTO position at Genisys Financial and an IT Director role at Perot Systems.

Both Newsome and Harris are well versed in the IVR space and should be able to offer invaluable information about the proper installation and employment of an IVR system.

Again the Webinar will take place Thursday, December 2, 2010 2:00pm ET/ 11:00am PT, and you canregister here.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco