TMCnews Featured Article
Sennheiser's CC 520 Contact Center Headset: Rolls Royce Quality at a Toyota Price Point
By Patrick Barnard, Group Managing Editor, TMCnet
Looking for a high quality binaural headset for your contact center agents that won’t break the bank?
The CC 520 contact center headset is one of Sennheiser’s “mid-level” models offering high performance at a reasonable price point. This contact center headset comes with an ultra noise cancelling microphone, which is great for canceling out ambient noise, and Sennheiser's exclusive ActiveGard protection technology, which protects against acoustic bursts. Basically it’s the binaural version of the CC 510, which is a monaural headset.
This durable headset features self-adjusting ball-mounted speaker capsules, thus allowing them to fit perfectly on agent’s heads. Comfort pads in the headband distribute pressure on the top of the head to a greater surface area – and the ear caps are specially padded for remarkable comfort even during extended wearing time. The fact that it’s a binaural headset – meaning one speaker per ear – ensures maximum block out of background noise, increasing concentration and efficiency.
The CC 520 contact center headset also sports a 300 degree adjustable microphone boom which allows the microphone to be positioned exactly for optimal speech clarity. Teflon washer support increases positioning accuracy, stability and ensure optimal durability.
The CC 520 comes with a carry bag, three colored identification clips, leatherette ear pads, acoustic foam ear pads, a clothing clip; and a microphone windscreen. Available though authorized Sennheiser dealers.
To check out the full line of Sennheiser contact center headsets, click here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard