Because conferencing agents and resellers face all kinds of challenges, Infinite Conferencing works closely with them, providing service that alleviates those situations and leaves competitors in the dust.

Customer service is one reason why Omar Maratouk, vice president and director of sales for Infinite Conferencing, says its agent and reseller programs stand out.

Infinite Conferencing, an Onstream Media Company, offers programs that include phone conferencing, Web conferencing, audio and video streaming, as well as recording and event management services. 

“We’re very loyal to and appreciative of our resellers and agents,” Maratouk says. “And when they choose us, they stay with us.” 

According to Maratouk, one reason is because Infinite Conferencing offers 24/7 customer support, unlike many conferencing agent and reseller programs. And, its dedicated support goes the extra mile, speaking to customers and performing demos and dry runs.

The company also provides marketing and sales support and education, Maratouk says. “Our marketing department assists agents and resellers in terms of literature, email campaigns and suggestions,” he said.

Infinite Conferencing does all of the work once the new customer application has been processed and has been known to assist in complex sales for agents, including product and service education, so agents and resellers can easily give accurate information to customers.

Infinite Conferencing offers private labeling options, which means Infinite Conferencing remains completely invisible to users. If a reseller chooses this option, Infinite Conferencing puts its brands on virtually every touch point with users. Reseller-branded caller greetings, wallet cards, registration pages, and users’ guides all create a seamless experience for resellers’ customers, and Infinite Conferencing stays behind the scenes.

“If you’re a reseller named XYZ Conferencing, you can set it up so when your customer calls for support, our support staff will answer the phone as XYZ Conferencing,” Maratouk says.

If you need something, Infinite Conferencing delivers. If someone wants to provide a certain option to their customers, they can work with Infinite Conferencing to customize their program. 

When you’re an agent or reseller, you have the option to let Infinite Conferencing take care of billing clients for you. Even invoices can be private-labeled. However, if you choose to do the billing yourself, Infinite Conferencing provides detailed reports at the end of each month that facilitate the process.

Infinite Conferencing knows how important it is that someone is there when you need them. Its secure platform means agents and resellers can relax and forget about equipment problems. And, it’s not just Infinite Conferencing’s platform that’s reliable – it also has the shortest hold time in the business for Operator Assisted Calls.

Some programs require that agents submit a certain number of applications per month. But, as long as agents pass on one billable account per quarter, Infinite Conferencing will continue paying residuals on accounts they’ve referred.

“Some clients are still collecting residuals on referrals from two to three years ago,” Maratouk says. It creates an environment where agents partner with Infinite Conferencing and benefit from passing along its expertise to customers.

And, Infinite Conferencing offers the competitive commission rate of 25 percent. For more information about Infinite Conferencing’s Resellers & Agents Programs, go to http://www.infiniteconferencing.com/special-programs.asp.