TMCnews Featured Article
August 09, 2011
Collaboration Software Ensures Integration Across Platforms
By Susan J. Campbell, TMCnet Contributing Editor
Collaboration is a key point within any business environment as individuals must be able to share ideas to speed time to market and continue to improve on products. This collaboration becomes a greater challenge when interoperability issues prohibit direct communications. Businesses seeking to leverage like platforms in a market focused on Unified Communications (News - Alert) could benefit from collaboration software.
Thrupoint is one provider in the collaboration software space, offering the Ubiquity platform. The company’s applications all rely on Ubiquity, a carrier grade platform that offers 99.999 percent reliability. Ubiquity is one of the few service broker technologies available today that is integrated with a SIP application server currently in use by tens of millions of subscribers located throughout the world.
One of the key benefits to collaboration software is the flexibility it offers to the client base. Ubiquity relies on Thrupoint’s unique adapter technology to seamlessly integrate and communicate across a vast array of existing network infrastructure provided by vendors such as Cisco, Avaya, Mitel (News - Alert), Broadsoft, Metaswitch, Alcatel-Lucent and others. This integration helps to deliver the key collaboration software support large enterprises and carriers need to effectively compete in this market.
Thrupoint offers a library of pre-built adapters that extend beyond traditional telecommunications equipment to allow for integration into today’s over-the-top services. Collaboration software gets a boost from the company’s Skype (News 
- Alert) Business Connect adapter as it drives seamless integration and best cost routing as a result of proprietary implementation of Skype’s presence capabilities. Once a call is placed, it is intelligently routed to a user’s Skype ID if the user is shown to be online through the presence server.
Adapters provided by this collaboration software vendor also allow the server to accept communications from non-voice systems. As a result, users can accept and route instant messages, SMS/MMS, e-mail and other forms of communication that previously had to remain separate on the network. With Thrupoint’s Service Broker capabilities, these forms of communication can be manipulated based on global or user-based policies.
True collaboration relies on Thrupoint’s collaboration software to instruct the Service Broker on the best way to transform the communication and deliver the necessary routing roles to ensure the message is delivered to the user in the desired form. As such, the user can receive the message through a text to speech platform, routed live or delivered directly into a voice message or SMS. With seamless operation, collaboration is readily supported and users can get on with business as usual.
To find out more about Thrupoint, visit the company at ITEXPO West 2011. To be held Sept. 13-15 in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Thrupoint in booth #308. Don’t wait. Register now. Stay in touch with everything happening at ITEXPO… follow us on Twitter.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefanie Mosca
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