This time of year is hectic for everyone, with businesses, consumers, and everyone in between scrambling to get things at work in order before taking time off, traveling, and making last-minute purchases as the holidays draw nearer. The old adage is “everything at once,” and so it seems that when stakes are already high, the unexpected issue always inevitably pops up. In the business world, this usually comes in the form of an IT problem.
Thankfully for businesses in the Philadelphia and South Jersey regions, and throughout the United States, the threat of an unforeseen technical problem will not throw a wrench in already delicately balanced holiday madness this winter. That is because Liberty Technology Solutions (News - Alert) (LTS), which provides comprehensive IT support and digital phone services, is offering its phone and IT support systems to more businesses this coming winter season. LTS specializes in a wide range of business services, including help desk support, network monitoring, security improvement and more.
When tracking issues for any company, it’s important to fully understand the problem before tackling it. Customer support technology comes in many forms today, but one that is particularly useful is co-browsing. This technology allows support workers to share screens with users experiencing issues, giving them a chance to actually see the problem firsthand—rather than relying on customer descriptions and backend systems alone. Companies like LiveLOOK offer smart and cost effective co-browsing services that support services can integrate to enhance the service they’re able to give customers in need.
Effective IT support is crucial for businesses that can’t afford to slow down, even for what seems like a technical hiccup. These can have costly ramifications down the road, and so having thorough support such as that offered by LTS can give businesses some peace of mind. And coupling IT support with collaborative solutions like co-browsing will make it even more effective.
Edited by Maurice Nagle