In the past, I was never a big supporter of letting someone else take control of my computer. I preferred actually speaking with someone and typing the commands in myself. I have since learned how much easier it is to give up control and how much faster an issue can be resolved.
One of the major problems in setting up remote access usually comes in the form of being overly complicated and waiting while the support staff first sets up the connection and then establishes it. In many cases, your system needs to be rebooted several times and this can lead to re-establishing a remote connection and again waiting.
What if this process only took a few seconds? Would it be worth it? ISL (News - Alert) Online is a company that was founded in 2001, whose software enables over 200,000 businesses to hold 10 million remote assistance and maintenance sessions, live chats and online meetings in over 30 languages every year. ISL Online team consists of more than 100 eager individuals. It is also a company that believes that it should only take about two seconds to establish a remote support connection.
Today, ISL Online has announced the availability of ISL Light 4. This version is a completely revamped, redesigned remote desktop software that connects to a remote computer or mobile device in just two seconds. If you are familiar with ISL’s previous versions, the biggest difference that you will most likely notice is that ISL Light 4 now matches the design of ISL Light mobile apps.
Jure Pompe, who is the CEO of ISL Online, said, “ISL Light 4 is the most impressive remote support tool we have ever built. We have been in remote desktop business since 2001, so ISL Light 4 is the result of many years of experience, modern design guidelines and, most importantly, our users’ feedback. We have unified the Windows and Mac development, which means that features are developed simultaneously for both platforms. This is especially important for Mac users, since the performance of ISL Light 4 has been improved significantly compared to ISL Light 3 for Mac.”
As you can see, ISL Light 4 does not simply reflect a change or two, or even a cosmetic change, it offers a completely new interface with a new login page and dashboard, a new graphical user interface on both the operator’s and the client’s side, new icons, new graphs and new chat layout which have all carefully been interwoven into what ISL refers to as a whole new remote desktop reality.
The fact that a remote support connection can be established in a mere two seconds means that very little time is wasted in resolving issues. It also means that on the client’s side they will be able to get back to work faster and on ISL’s side, they will be able to assist more clients resulting in everyone being able to accomplish more.
Another nice feature of ISL Light 4 is that it is not only a remote support package; it also offers unattended remote access. In the redesigned dashboard, a user can effortlessly switch between two main tabs, Sessions (remote support) and Computers (remote access). The user can set unattended access to multiple computers, which will be seen on their list of computers, which can then be accessed by one click from anywhere.
Since there are so many changes in this latest version a smart approach of a transition period has been established. To explain this, Pompe added, “ISL Light 4 differs considerably from the previous version, so we have decided not to change everything over the night, but have planned a transition period of a few weeks which will give all of our users enough time to adjust.”
I wish that I had a product like this back in the 1990s when I was running help and support desks. If I had a toolbar, which offers a one-click path to the dashboard, file transfer, desktop sharing options, session recording, zoom options, remote system information and other tools, my staff would have been able to resolve issues a lot quicker and everyone would have been a lot happier.
Edited by Alisen Downey