SightCall provides a Salesforce.com (News - Alert) customers an AppExchange solution that allows them to offer Amazon Mayday-style support.
Recently, the company unveiled its new version of SightCall Video Support Agent for Salesforce, which offers a rich set of features that enable deeper interaction between customer service agents and the customers they support.
Officials said that the .new release includes key features similar to that of Amazon Mayday and Salesforce SOS (News - Alert) for Apps. It also boasts of new interactive features that surpass those offerings.
The new version of SightCall Video Support Agent offers Android (News - Alert) and iOS Mobile Support. The new features enable customer service agents and their customers to co-browse and interact using a pointer and annotation features over the live video stream or co-browsing session.
Also, a new feature enables customer service agents to directly open webpages on the customer's device.
Video Stream Manipulation & Capture is also one of the major highlights of the new version of SightCall Video Support Agent. It helps agents to freeze/pause the live video stream and makes it easier to review, draw, and make annotations as the situation is discussed.
"The new release of SightCall Video Support Agent for Salesforce takes our AppExchange solution to a whole new level. The new features provide a rich interactive experience between customers and customer service agents," said SightCall CEO Thomas Cottereau in a statement about the new iteration.
He further added: "Our goal was to create a customer service experience that would surpass Amazon Mayday and Salesforce SOS for Apps and to deliver it in a simple AppExchange package. Unlike Salesforce SOS, which when released will only work with mobile apps, and Amazon Mayday, which only works on Kindle Fire, our AppExchange solution universally works in all Salesforce environments."
Edited by Alisen Downey