Rostrvm (News - Alert) Solutions, a developer of contact center software applications, announced the appointment of Mike Boyle as Operations and Service Manager. Earlier in 2013, Boyle had served Rostrvm in an interim role which has now been made permanent. Rostrvm is focusing on achieving its service delivery goals with the new appointment.
Mike Boyle, Operations and Service Manager at Rostrvm Solutions (News - Alert), said, “My most important role is to get it right for each individual customer, so I’m delighted to be at Rostrvm, with its technical knowledge and expertise, and its advanced R&D department. Rostrvm is able to tailor-make solutions for customers and believes that getting the right results requires a thorough understanding of the business’s needs.”
With nearly 30 years of experience, Boyle brings in significant expertise in business consultancy, project delivery, software development, department management, and consultancy-led selling. Boyle will be in charge of leading all the aspects of Rostrvm service delivery at the project including project management, software testing teams, customer support, support desk, customer relationship levels and technical consultants.
Boyle went on to say, “Customers expect projects to be delivered according to defined process, to budget and on time – we aim to go above and beyond that and enhance the whole project experience for them. Ultimately, customers appreciate solutions that are not overly complex but are cost effective – and that actually do what they wanted them to do! That’s what we’re here for.”
Boyle has previously held a number of high-profile roles in the industry including business consultant at Freelance Consulting; customer success manager and head of service delivery at ProtoCall One; head of consulting at CCT; principal consultant at Graham Technology (News - Alert) (now Sword Ciboodle); principal consultant at Optium; senior CRM consultant & practice leader at CMG (now Logica); senior contact centre consultant at BT (News - Alert) Syntegra; and national pre-sales manager and product support manager at Datapoint (UK).
Boyle has a wide range of international exposure and expertise in providing design, development, implementation and support of customer contact business solutions across many industry sectors. Boyle has exceeded expectations while delivering customer contact solutions and process optimization. Boyle utilizes analysis, innovation, and commitment, and challenges the status quo when required.
Edited by Cassandra Tucker