Cloud contact centers are easy to deploy because they make use of a company’s existing infrastructure so no additional investment is needed.
One company that provides cloud contact center solutions foresees a sizeable market in the APAC region for cloud call center services.
In a bid to strengthen its position in the Asia Pacific region, NewVoiceMedia (News - Alert) has appointed Glenn Aspden as Technical Sales Director APAC.
Aspden has a rich experience in the contact center industry and has served as Operations Manager at National Australia Bank (NAB). In this position, he managed the contact centre technology for the bank’s 3,000-seat virtual contact center. Before that, he has worked in many senior positions in various contact center companies and has more than 18 years of experience in this field.
As part of its worldwide expansion strategy, the company also recently appointed Brett Waters as vice president, Asia Pacific.
NewVoiceMedia’s true cloud contact centers are easy to deploy and economical to run. The company offers a flexible licensing model where companies can scale up to meet extra demand as and when they need it.
Brett Waters commented on the new appointment saying, “Glenn’s appointment to this newly created role reflects NewVoiceMedia’s significant growth and further demonstrates our ongoing commitment to providing customers and prospects in the region with the best possible support. Glenn’s extensive knowledge of cloud contact centre technology will be put to very good use and he will play a vital role in driving expansion in one of our highest growth regions”.
Edited by Stefania Viscusi