Cyara has released its Cyara Solutions (News - Alert) Suite, version 4.1, which was made generally available in early July and includes key performance, usability and reporting enhancements. Cyara is a pioneer of next-generation premise and cloud solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications.
Officials with Cyara said customers who use Cyara frequently experience 50-90 percent savings in testing time and costs and with this latest release, customers gain additional time and cost savings and control over their testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP Telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI (News - Alert).
“Cyara offers a highly collaborative approach to IVR and contact center testing that helps expedite implementation times and drive cost savings for enterprises that handle large volumes of customer interaction,” said Daniel Hong, lead analyst of customer experience and interaction at Ovum (News - Alert), in a statement.
Hong said that the performance and usability enhancements in this new release are excellent additions to Cyara’s solution suite and will resonate well with enterprises.
“We’ve further enhanced, automated testing based on continuous customer feedback,” said Alok Kulkarni (News - Alert), CEO, Cyara.
“Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. Cyara Solution Suite 4.1 reinforces our commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience,” said Kulkarni.
Back in May, Cyara Solutions had announced the recent expansion of their testing capacity with the addition of a U.S. data center in Sunnyvale, CA (News - Alert).
The Cyara Solution Suite provides a complete suite of products for testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP Telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI -- from initial deployment through subsequent modifications – fine tuning ongoing operations in production to ensure exemplary system operation and customer experience.
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Edited by Rachel Ramsey