There are many ways to deploy a phone system in a professional atmosphere. One of the most beneficial is using a cloud computing platform – namely cloud telephony – that will enable a business to deploy phone applications for any phone, any place, anytime.
Cloud telephony application provider, Ifbyphone’s (News - Alert) CEO Irv Shapiro sat down with me in a recent podcast and discussed why using this system is more preferable over other VoIP applications.
“In general, the benefit of cloud telephony is that it provides access to advanced telephony applications to businesses of any size,” Shapiro said, adding that, in the past, prior to the creation of cloud telephony companies, if a small to medium sized business wanted to connect with a larger company using the system, it was unavailable to the SMB market.
Why?
Because the system would have cost an SMB tens, or hundreds of thousands of dollars in consulting and equipment in order to build a simple solution.
“By taking that very expensive technology, speech recognition, text to speech, inactive voice response generically, the ability to do inbound and outbound call processing, and moving that to the clouds, we’re able to provide advanced capabilities on a shared basis to thousands of small to medium sized businesses,” Shapiro said.
“In fact, we’re democratizing IVR by moving interactive voice response to the cloud,” he added.
So, these cloud-based phone applications make it fast, easy and cost effective to build innovative, reliable and scalable phone systems, while catering to all markets, including the SMB.