In a move that signifies the rapid expansion of the unified communications industry, Fonality (News - Alert) has unveiled a mobile solution for its already-popular Fonality Heads Up Display (HUD) that will bring it to Apple and Android platforms.
Fonality HUD Mobile is the first-of-its-kind communications solution for small- and mid-sized businesses that delivers cloud-based VoIP with one secure interface. The Fonality HUD solution has been recognized in the cloud telephony industry for its simple effectiveness and user-friendly interface, and now SMB’s can take advantage of those features on mobile devices.
Fonality’s Chief Technology Officer, Rick Bushell, stated, “SMBs cannot afford to be out of touch with customers and colleagues for extended periods. For fast growing companies, it’s imperative to make important decisions at a moment’s notice.”
With this solution, Fonality addresses the demands of the mobile workforce. As more and more employees are brought on to businesses working remotely, and as the contact center becomes a more fluid, cloud-based organization, a service such as Fonality HUD Mobile is increasingly necessary for improving customer interactions.
“Fonality HUD Mobile empowers businesses to work smarter and faster by sharing the right information with the right person at the right time. Users can not only be more responsive, but more effective in their response, which can dramatically improve customer satisfaction and profitability,” Bushell continued.
Ty Sturdivant, CIO of Whirlwind Steel, who beta tested the application, stated, “Our employees are constantly in the field, and maintaining consistent communications has always been a major challenge. With Fonality HUD Mobile, we are no longer impeded by the inability to access and share information in a timely manner. Now, we’re more productive and can meet the needs of our customers faster than ever regardless of our location. Plus, we’re lowering our expenses by utilizing a voice over Wi-Fi connection whenever possible. This has become an invaluable tool for supporting our business and growth objectives.”
Including features such as real-time presence and collaboration capabilities, unified messaging and Microsoft (News - Alert) Outlook integration, advanced call management, and voice over Wi-Fi calling, Fonality HUD Mobile is paving the way for the future of mobile cloud telephony solutions.
To find out more about Fonality, visit the company at ITEXPO West 2011. To be held Sept. 13-15 in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Fonality in booth 701. Don’t wait. Register now.
Stay in touch with everything happening at ITEXPO…
follow us on Twitter.Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Rich Steeves