The Asterisk (News - Alert) soft phone platform has become a standard for VoIP development offering open source architecture the lets companies tailor services to their needs. OrecX’s cloud recording software is based on the model and recently TMC had an opportunity to speak with the company at Astricon about its belief in the open-source computing and its plans for the future.

OrecX manages the Oreka project on sourceforge, and has been a vocal proponent for open-source projects like Asterisk which it has partnered with in providing a more complete solution. OrecX co-founder Bruce Kaskey (News - Alert) said, “Asterisk customers came to OrecX asking us to build a call center grade recording system that passively records voice traffic. By passively recording voice traffic Oreka has no impact on load balance, which gives Asterisk users flexibility when growing their business.” the software is so light that OrecX boasts it can be installed anywhere in the world within 45 minutes. 

The Asterisk solution has grown so much in its 12 years of existence that it now rivals enterprise telephony providers like Cisco and Avaya (News - Alert) in adoption. Driving that growth are customers that demand the flexibility that open-source software provides. Kaskey said, “Customers are looking for flexible choices which help drive revenue and decrease infrastructure costs. Asterisk gives you choices. Why use proprietary systems that drive your cost of ownership up?” 

Kaskey believes that open source software like this is the only way to get a leg up on enterprise level telephony providers. He argues that if you give your customer the tools they needs to create their own product then you eliminate the need for software that confines them in a “walled garden.”

“Our customers are looking for affordable voice recording that’s easy to install and maintain. There are three reasons customers need to record – compliance, performance and risk. We offer solutions for all those requirements,” Kaskey said.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.

Edited by Juliana Kenny