Cloud CRM solutions are gaining popularity among small- and medium-sized enterprises (SMB). As stated by Soffront, cloud CRM solutions offer the advantages of an enterprise hosted CRM solution but delivered over the Internet. Enterprises deploying cloud CRM solutions also enjoy the cost benefits associated with hosted offerings.

Converge Enterprise recently introduced its advanced cloud CRM solution designed for small and medium sized enterprises (SMBs).

Manash Chaudhuri, CEO Converge Enterprise, said, “Often when we talk about small business CRM we limit ourselves to simple contact management software. But the roles of SMBs have evolved and so have their business needs. Nowadays, they need a complete business solution like any other large enterprise to streamline their daily operations.”

Chaudhuri further said Converge Enterprise is developed to keep up with the changing needs of SMBs. “It is a software solution that is flexible enough to adapt to their business requirements and not the other way round.”

The new Converge Enterprise Cloud CRM comes with features like role-based security, DRIP marketing, easy to use apps store, automation and workflows, sales process automation, third-party apps integration, dynamic dashboard, simple inline edit, POS integration, marketing automation, deals management, social feeds integration, case management, open APIs and more.

Converge Enterprise offers complete marketing and sales automation to SMBs. Since it is delivered over the Internet, businesses need not invest in infrastructure and maintenance. There is no software to install and it is available instantly and can be accessed anytime, anywhere.

The solution also provides flexible, easy, intuitive and risk-free navigation. It has a dynamic dashboard that guides users to the important features. There are options to customize the appearance of the dashboard and get the important updates on a single screen. 

The cloud CRM solution helps users eliminate hitches related to learning curves. Converge Enterprise provides multichannel integration like e-mail, SMS, fax, voice, online, social, inbound and outbound calling, in addition to third-party app integration.

Converge Enterprise can find applications in different market verticals, including finance and service industries, healthcare and hospitals, hospitality and travel, automotive, brokerage firms, law firms, insurance, education, membership management industry, construction, real estate, government as well as not-for-profit organizations.

The price of Converge Enterprise starts as low as $9 per user/per month and it is available in Lite, Professional and Premium subscription models.