“With the RightAnswers SuiteApp, organizations can reach new levels of success for customer service and company-wide support,” said Bill Pollie, vice president, Global Sales and Business Development at RightAnswers, in a statement. “Given that NetSuite (News - Alert) and RightAnswers are recognized leaders in their fields, this can provide customers a new and exciting cloud-based solution.”
The new RightAnswers SuiteApp combines CRM and knowledge management to deliver a complete solution that helps enterprise organizations manage and share knowledge to deliver an enhanced user experience. With this cloud CRM solution, organizations can provide solutions to customer inquiries without having to leave their NetSuite interface.
Customers get answers more quickly and easily through a Web-based self service. They can access solutions 24/7 conveniently from multiple channels including their Web browser, e-mail, smartphone, tablet and others, giving them the answers they need, when they need it.
The service also helps reduce call volumes and costs, decreased escalations and increased productivity. It equips organizations to handle customer inquiries and upcoming business initiatives or projects, track success with powerful analytics, enhance the customer experience and be more efficient in their business.
NetSuite’s SuiteCloud is a combination of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing.
SuiteCloud Developer tools include workflow management, scripting, analytics, Web services and more, providing a comprehensive cloud customization environment whether you're extending NetSuite to fit your business needs or developing completely new applications. “Partnering with RightAnswers allows our customers to take advantage of a leading knowledge management and self-service solution,” said Guido Haarmans, vice president, Business Development Technology Partners at NetSuite.“The integrated nature of our products allows organizations to provide greater consistency in support responses for improved customer service, reduces support costs by providing self-service and mobile access to customers, better equips agents to handle repeat occurrences of known issues, and prepares organizations to better handle company-wide business and IT initiatives,” Haarmans added.
Edited by Rachel Ramsey