Voice over IP has been a staple of communication since the late 90s and has been capturing markets ever since. As the technology powering it improves, VoIP service has become ever more reliable and has continued to drive up voice quality and reliability. NexInteractive is a call center service provider that was at the forefront of the VoIP revolution and is now developing utilities that help customer service operation increase their effectiveness is in the space.
Founded by two VoIP technology pioneers, NexInteractives understanding in the space has allowed them to develop solutions that fit nearly every budget and need in the customer services space. In addition to developing telephony platforms for several of the top 10 dialer CRM call center technology companies in the world, the founders are also responsible for the Prospector dialer engine currently in used with over 500 call centers worldwide. They were also involved in the creation of the VoIP “PARAGON” softphone, and Creators of the OIAPI a Tri-Tone number identifier. NextInteractive also holds patents for softphones and speech recognition analytics.
From their deep involvement with the communications industry, the company now focuses on the development of call center services like dialers and hosted software suites. The company recently released an iNexus IP Media platform that’s been proven to be the most stable, reliable, and scalable system on the market today.
The company also offers a Phone (News - Alert)-only dialer, a state-of-the-art predictive dialer that only requires a touch tone phone to operate. No computer hardware, no internet access, just a regular land line or cell phone. Unlike ever before agents with a desired skill set, but not internet connectivity can be employed in the operations your call center is undertaking.
NexInteractive delivers best breed Call Center Software, hosting Inbound/Outbound calls with the ability to customize solutions depending on customer need. The company offers rapid deployment, and connects virtual call center agents from anywhere in the world the same day.
For more information on the products and services offered by NexInteractive visit: here.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Chris DiMarco