As with any form of hosted software, NexInteractive’s offerings provide flexible and inexpensive utility to call centers of all sizes. From the recently released new version ot its iNexus IP Media platform to its cloud based predictive dialers, NexInteractive products have been proven to be some of the most stable, reliable, and scalable systems on the market today. While the company offers a number of standard call center utilities, one of their products is changing the face of the dialer space and is bringing connectivity to job candidates who many not have been considered as agents previously.
Unlike most dialer platforms, which require a computer platform to control and use, NexInteractive’s Phone (News - Alert)-only dialer is a state-of-the-art dialer that requires only a phone to operate. No computer hardware, no internet access, just a regular land line or cell phone. This means that agents that have a desired skill set, but lack internet connectivity can still be used in the various operations that a call center is undertaking. The elimination of the computer can immediately transfer to savings for your company, and an increased capacity to onboard skilled agent can increase your customer’s satisfaction.
To access the tool an agent dials an access telephone number provided by NexInteractive and enters the proper access codes which will then begins to predictive dial. Once the call has ended the agent will be prompted to enter information on the call’s disposition and success rate by keying in numbers on their phone. Unlike traditional predictive dialers Phone-Only dialer enables agents to work remotely where no computers are available such as at home on the road or even in a different country.
Nextinteractive offers a number of tools designed to gives call centers more options when they’re looking for ways to enhance their business Hosted solutions have become a staple in many customer service operations and this new utility means remote agents need even fewer technology requirements to become entrenched agents. The result is quick ROI for you and your customer service operation.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Chris DiMarco