Click to Call Provider Ifbyphone Gives New Meaning to Customer ServiceJanuary 10, 2008
By Susan J. Campbell, TMCnet Contributing Editor
How does even this computer giant make a big enough splash in the lights of the “Big Apple” to gain attention? By creating more than just a retail store. Apple has effectively invented a lifestyle. Customers are allowed to linger for hours, check their e-mail, or even write a book.
It is such a commitment to customer service that is displayed by Ifbyphone, as well as intertwined throughout its corporate strategy. The company is quick to highlight that the mere term “customer service” does not indicate that said service is actually quality service.
Ifbyphone is not ignorant to those experiences where supposed “customer service” left the customer feeling stupid, inept and much worse at the end of a conversation, even if the problem was adequately solved.
Ifbyphone notes it is absolute in its commitment to its customers. While there are companies who offer some of the same services as Ifbyphone at a more economical price, the company says no one in the industry offers the level of service and reliability that Ifbyphone has proven time and again.
If a customer experiences a problem, or is seeking simple assistance to implement the Ifbyphone toolbox, they can feel confident that the company will get back to the customer quickly and amicably.
When a consumer becomes a customer of Ifbyphone, he or she is assured of a top-notch product. What’s more, the customer also becomes privy to a qualified crew of industry experts who act as the customer’s personal team of voice tech consultants. Gaining great support to complement the technology that will help a business grow is what drives demand for Ifbyphone solutions.
In the realm of “customer service”, that term only goes so far as the service that the company actually delivers. Unless that service is of exceptional quality each and every time, there really is no service at all. For Ifbyphone, nothing is closer to the truth.