IntelePeer Holdings has announced that it has completed its acquisition of cloud contact center provider Advantone.
“We are excited to bring Advantone’s cloud contact center solutions to our customers,” said Frank Fawzi, president and CEO of IntelePeer (News - Alert). “By integrating with Advantone, we are now a one-stop shop for existing and new contact center and enterprise clients. Together, our companies will offer a level of visibility and control that just isn’t available in the market today.”
The financial terms of the deal were not disclosed, but Advantone will continue to operate as a subsidiary of IntelePeer. While Advantone will keep its staff and its Florida headquarters, its logo has already been redesigned to resemble its new parent company.
With the merger, business customers will get access to just about any kind of communication services they could possibly need, including SIP trunking, high definition voice, IVR, call routing, predictive dialing, among others. IntelePeer also stressed that customers would have total visibility of a call from origin to termination.
Call centers will also be able to add SMS, email, videoconferencing and chat options to their communications portfolio as part of their shift to “contact centers.” These contact centers are finding cloud-based solutions like IntelePeer useful because the provider takes care of the details of provisioning the lines.
With the acquisition, customers will only have to interact with one company for all of their cloud contact center needs. IntelePeer touted the ability to resolve problems quickly with one company instead of multiple vendors.
Companies will also be able to use the APIs to develop their own custom applications.
“The new partnership with IntelePeer is a building block to continued innovation,” said Nicolas Dourassoff, CEO of Advantone. “Telephony now becomes an added service to our clients, providing them with a complete business communications and contact center solution. Our combined cloud-based ecosystem is a marriage of software and network solutions in the cloud with the customer in mind.”
Edited by Maurice Nagle