Today, updating a call center is a cloudy venture. The cloud provides the flexibility and cost savings needed into today’s ever-changing business landscape. The ability to customize an offering to fit one’s needs is invaluable, and one firm seeing the benefits of a new cloud deployment is Tactical TeleSolutions.
Tactical TeleSolutions recently migrated from its legacy PBX (News - Alert) to 3Clogic’s cloud call center solution. The BPO is an outsourced call center providing lead generation, customer support, marketing and appointment setting for firms from a number of different verticals.
CEO and Owner of Tactical TeleSolutions Laura Hylton noted in the announcement, “The speed and flexibility of 3CLogic (News - Alert) is much cheaper and less time consuming than what we were able to achieve with our PBX . . . our team moves fast, but 3CLogic’s solution has given us unparalleled speed.”
The 3CLogic solution provides a slew of functionality that includes advanced campaign management tools, user-friendly reporting as well as inbound and outbound capabilities. And, the new architecture (V-TAG) deployed by 3CLogic ensures the safe storage of data—maintaining HIPPA compliance.
Hylton noted, “We did extensive research of other vendors,” explains Laura, “and we have been so happy with 3CLogic—it has been a fantastic tool for us to use.”
Bottom Line: Tactical TeleSolutions reports a 43 percent increase in sales, 45 percent increase in agent answer rate and a 33 percent increase in qualified closes.
“Our solution’s speed, flexibility, and campaign management functionality continue to be extremely appealing to BPOs,” illustrates Guillaume Seynhaeve, VP Sales and Marketing at 3CLogic. “We are excited to see yet another outsourcer thriving on our platform, and expect that success to only continue.”
In leveraging the cloud, Tactical TeleSolutions has seen tangible results, simply illuminating a growing trend in call center solutions: Cloud or bust. Many firms are retaining the legacy offerings of years gone by, not quite ready to put their head in the clouds, but the tipping point is not far off. Tactical TeleSolutions took the plunge, are you next?