Technology is a fast moving train. The good thing about the speed is businesses can take advantage of the latest and greatest features for what they do. The major downside is that businesses invest in certain applications and solutions, only to realize soon after it’s considered “legacy.” In the contact center, this is a common problem; taking older applications, integrating them with new systems, and trying to get it all done in one, seamless fell swoop. This creates some obstacles, but these aren’t hurdles that are difficult to overcome.
According to TechTarget, it is simply about making the right software choice while leaving legacy systems alone.
Legacy systems are old, inflexible technologies put into place to resolve previous business challenges. These systems, because of their long lifespans, tend to be fragile, obsolete, and difficult to integrate with new cloud and Web-based services. The established legacy systems remain in use by companies because legacy system replacement is an extensive and expensive process.
Maintaining existing, legacy systems is not only costly, it endangers business as it prevents further growth and expansion. Replacing a legacy system altogether is also expensive and risky. So where is the middle ground?
Contact center managers can look into integration solutions that bridge the gap between legacy applications and newer, updated software. These types of solutions offer protected access while blocking unauthorized access, keeping sensitive information secure.
With the proliferation of new applications in the workplace, businesses must find ways to connect on-premises legacy systems with newer, improved systems to remain innovative. Jumping over the maintenance hurdle while being able to drive new business isn’t as challenging as one may think, but it’s easy to accomplish with just a little research and some work.
Integration of legacy applications with newer systems is a fixable problem.
Edited by Maurice Nagle