Technology is an integral part of call centers as it gives these companies the much-needed support to handle large call volumes. There are many innovative call center software available today that can make call center operations more effective and efficient.
Below are some call center solution providers that use the latest technology to offer top-notch products to call centers. This list includes some of the software providers that are a part of the list released by Voxilla.com.
4PSA (News - Alert) offers a product called VoIPNow, a cloud communications platform that provides call centers with instant PBX, video, conferencing and instant messaging that is needed to improve their quality of service. VoIPNow also has multiple layers that can be controlled with one interface, thereby giving call centers a greater degree of flexibility without complicating its management.
This is another company that offers cloud-based contact center solutions designed specifically for small and medium businesses. A salient feature of this software is its user-friendliness and ease of use. With this software, users simply have to open a browser, give their credentials and they are all set to start taking calls. This simplicity in operations is delivered trough the cloud which means employees can work from virtually anywhere. Besides, it provides many services such as call recording, CRM, IVR services and predictive dialing remotely.
CorvisaCloud has come up with a unique set of products that will help employees to work smarter. A unique aspect about this company is that it has a single platform that provides an endless array of options for developers. Its different APIs make it possible for developers to create a customized application that is suited to the needs of the business.
In short, technology can boost productivity and efficiency, and call center companies have many options in this regard.
Edited by Alisen Downey