In the last few years, the Indian real estate sector has seen huge growth and is expected to further expand in the coming years. Demand for commercial and residential property is being driven largely by urbanization and increasing household incomes.
With increases in a number of commercial and housing infrastructure projects, real estate companies are adopting best lead generation techniques to enhance customer experience and increase transaction volume.
RIPL, an IT solutions provider for the real estate sector, has launched Smart CCS (Contact Center Services) for real estate companies. RIPL is one of the subsidiaries of the well known real estate firm REPL.
"Technology is perhaps the driving force to all the successful ventures,” said Soumya Das, director of RIPL. “Today massive infrastructures and buildings are now easily operated through advanced software and technologies, thereby providing the best just in times services to the clients. With this aim in mind the team at RIPL has come up with this Smart Contact Center Services for real estate ventures, thus, making their businesses more effective and advanced, henceforth enhancing their productivity growth."
RIPL’s CCS Solution was designed keeping in mind customer satisfaction. The real estate sector involves huge amounts of money being processed in transactions, and this in turn requires aggressive client servicing in order to maintain trust among customers and keep them loyal.
The centralized call services software was built to cater to all the unattended and missed calls from the client side, therefore providing effective client support from the organization side. RIPL's customer service professionals work as an extension of any organization's real estate operation, assisting customers with their concerns and providing them the information they're looking for.
The USP of this innovative service allows you to personalize the way the calls are answered and how different situations are handled.
Edited by Alisen Downey