In today’s rapidly changing business world, call centers depend on the latest and most reliable solutions to build a strong reputation within the industry. Also, many businesses rely on call centers to persistently improve the quality of service offered to customers, and to enhance their own productivity.
Following the same trend, Access Bank Ghana has recently inaugurated new contact center to offer better support to customers and other stakeholders as part of its vision to improve customer experience and service delivery.
At the launch in Accra, managing director Dolapo Ogundimu said, “Our customers remain at the heart of our business; as such any investment to enhance their customer experience is in the right direction.”
Access bank is offering a fully interactive platform to customers, which makes it easy for them to put forth their enquiries and requests through voice calls, emails, live chats and social media. Customers can rely on this center to resolve their queries for 24 hours a day, seven days in a week, including weekends and holidays, and this will accessible to customers of the bank worldwide.
Customers can contact the new center to get information regarding their accounts, transactions, products and other services of the bank, as well as use the support for online services such as ATM cards and Internet banking on a 24/7 basis.
Stephen Abban, the group head of personal banking at Access Bank, said that the establishment of the contact center was in line with Access Bank’s vision to deliver superior services to customers.
He also said that the contact center further demonstrates Access Bank’s ability to anticipate, innovate, and respond to banking needs of customers.
The new contact center’s multi-channel platform will work like an operative business strategy tool which will help in gaining insight into the behavior and needs of existing and potential customers.
Edited by Alisen Downey