Industry veteran Terence Fogarty, with twenty-years of experience in contact center applications, recently joined Carousel Industries as its Contact Center Solution Consultant – Strategic Accounts.
"Carousel is an industry leader with expertise and market recognition in the contact center, converged communications and collaboration space. I am very excited to be joining the company at this time of rapid evolution in the contact center arena." Fogarty said.
In his new role, Fogarty will help Carousel’s largest customers improve their customer service delivery processes and performance. He will also assist in the development of customer service delivery strategies and execution, business discovery/solution development, return on investment analysis, and evolution plans.
"We are excited to have Terence join the Carousel team and look forward to our continued growth in the Contact Center space," said Dan Whalen, vice president of engineering at Carousel Industries, in a press statement. "Terence's experience with helping clients forges solid, customer experience strategies that fit their unique business model is simply a huge win for us and our customers.”
Fogarty holds vast knowledge in how enabling solutions like social media, multichannel, analytics, mobility, cloud and self-service are capable of propelling higher service levels, customer loyalty and revenues, all while protecting and enhancing brands.
Prior to joining Carousel, Fogarty worked as a senior customer experience solutions consultant at Avaya (News - Alert).
Here, he helped the company’s largest key contact center clients develop and implement forward thinking customer service strategies and solutions. He has also held senior contact center consulting roles at Lucent Technologies and was on the contact center staff at EDS (News - Alert).
Last month, TMCnet reported that Carousel Industries had been recognized as the 2013 Avaya U.S. Customer Experience Management Partner of the Year.
Edited by Blaise McNamee